Questions Terms
Welcome to vailtonshop.com! To help you better understand our services and shopping process, we have compiled some frequently asked questions and related terms. For further information, please feel free to contact the customer service team.

  1. How do I place an order?
    To place an order on our website, please follow the steps below:

Browse our website and select the products you are interested in.
Select the desired size and color and click “Add to Cart”.
Go to the shopping cart and confirm your products and quantities.
Click “Checkout” and follow the prompts to provide shipping information and payment information.

  1. Can the order be modified or cancelled?
    Once the order is submitted, we will process it as soon as possible. If you want to modify or cancel the order, please contact our customer service team as soon as possible. If your order has been processed or shipped, no modification or cancellation can be made.
  2. How do I track my order?
    When your order is shipped, we will send a notification with a tracking number by email. You can use the tracking number to check the status of your order on the logistics company’s website.
  3. What is the return policy?
    We want you to be satisfied with your purchase. If you wish to return the goods, please contact us within 30 days of receiving the goods. Items must be returned in unused condition with original packaging and tags attached. Please refer to our Return Policy for detailed return process.
  4. How do I request an exchange?
    If you need to exchange an item you received, please contact our customer service team within 30 days to obtain exchange authorization. Please ensure that the item is unused and with original packaging.
  5. What if I received a defective or wrong item?
    If the item you received is defective or does not match your order, please contact us within 7 days of receiving the item. We will arrange a refund or exchange for you depending on the circumstances.
  6. Where can I view my purchase history?
    You can log in to your account and visit the “My Orders” section to view your purchase history and order status. If you do not have an account, please consider creating an account to better manage your orders.
  7. How do I contact us?
    If you have any questions, you can contact us at:

Email: joel@vailtonshop.com
Phone: 5856369279

  1. What is your privacy policy?
    We take your privacy very seriously, and all information is collected and used in accordance with our Privacy Policy. You can find a link to the Privacy Policy at the bottom of the website to understand how we use and protect your personal information.
  2. How can I ensure my payment information is secure?
    We use industry-standard security technology to protect your payment information, including SSL encryption technology. When processing payments, your payment information will be processed through a secure payment processing system, and we do not store your credit card information on our servers.

We thank you for choosing vailtonshop.com and look forward to providing you with high-quality products and services! If you have additional questions, please feel free to contact us.